Cancellation Policy
Ultimately, we want you to be a satisfied guest that sends all your friends to us for fun experiences on the water, but sometimes life (weather) has different plans. Please reach out to us with any questions.
Poor weather conditions are the primary causes of cancellations. While we attempt to schedule our charters during the best weather windows on the Hood Canal, we are guaranteed to have some weather cancellations during our season. We appreciate your grace in dealing with unpredictable weather conditions.
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Our first promise is to communicate possible poor weather conditions with our guests as soon as possible (at least 48 hours prior to the scheduled charter). A final GO/NO GO will be issued at least 24 hours prior to the scheduled charter.
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If the US Coast Guard issues a Small Craft Advisory (dangerous conditions for smaller vessels due to sustained winds or large waves), we will not cruise that day. Reducing risk for our guests and staff is our top priority.
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Pallin' Around reserves the right to turn around or cancel a charter at any point. If weather conditions change during a dive charter and we must return to port, a 50% refund will be issued, lunch will be served on the boat in port, and an alternative guided shore dive will be offered. If weather conditions change during a dinner cruise and we must return to port, a refund will not be issued, and dinner will be served on the boat in port.
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If you are concerned about motion sickness, we encourage you to take preventative measures. Refunds will not be issued to guests experiencing motion sickness and we will not return to port unless it is an emergency. In the case of an emergency, refunds will be issued on a case-by-case basis.
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A full refund will be issued within seven days of the scheduled charter for any trips cancelled by Pallin' Around. Other possible reasons for cancellation may include issues with staff or equipment.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.